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-   -   My experience with LOTG (http://www.net54baseball.com/showthread.php?t=249878)

botport 01-08-2018 07:30 PM

My experience with LOTG
 
I recently won an auction from LOTG.
This is the Lot...

https://loveofthegameauctions.com/Lo...entoryid=14067

After paying in a timely manner (check cashed by
AH on 12/10/17) and inquiring as to the status of my order.. I was told that my order had been 'misplaced or lost' and to 'wait a few days' while he looked into it. I waited...

Subsequently, I have since been told that the lot I rightfully won has been 'lost'. The explanation was .. ' I must have sent them to someone else' and 'Companies of all sizes make mistakes'...

On 12/28 (Thursday) Al told me that the Lot was 'lost' and that he would send a check out to me ''this week''....


Well as of today... 1/8.. no check and no cards... I still expect a check but why the hold up?

My name is Frank Horvath and I stand 100% by everything I've said here.

1952boyntoncollector 01-08-2018 07:33 PM

Thats a terrible experience. I wonder if that was a good price.

Anyway, i wont bid on any of their auctions or consign.

Wite3 01-08-2018 07:35 PM

I would not worry, Al will make it right. He runs a great auction and has always been a stand up guy. Keep in mind also, the east coast is getting crushed right now and the USPS has issued an advisory, so your check might be delayed.

ALR-bishop 01-08-2018 07:49 PM

My experiences with LOTG and Al have all been great.

botport 01-08-2018 07:52 PM

Quote:

Originally Posted by Wite3 (Post 1736734)
I would not worry, Al will make it right. He runs a great auction and has always been a stand up guy. Keep in mind also, the east coast is getting crushed right now and the USPS has issued an advisory, so your check might be delayed.



Great auction ? ... Does that mean losing buyers cards?

Sorry I disagree.

East coast snow... ok true... I am dealing with that also but have within the last 5 days confirmed deliveries from PA to MN and NJ.

cincyredlegs 01-08-2018 07:53 PM

Quote:

Originally Posted by Wite3 (Post 1736734)
I would not worry, Al will make it right. He runs a great auction and has always been a stand up guy. Keep in mind also, the east coast is getting crushed right now and the USPS has issued an advisory, so your check might be delayed.


+100000. Al is a great stand up guy. With the mail being slowed by the weather, it will be there any day. I am in Charleston, SC and we got hit with a snowstorm (worse in 30 years) and didn't get mail from Wed-Sat. Finally got mail today.

Mark

Al C.risafulli 01-08-2018 07:59 PM

Quote:

My name is Frank Horvath and I stand 100% by everything I've said here.
I will also stand 100% by everything that Frank says here.

He won the lot in question, and paid very quickly. His check was deposited on December 10, and his order was pulled and put into the queue to be packed and shipped.

After not receiving any sort of tracking number, Frank reached out to me December 20 to inquire about the status of his order. Since I had no record of the order having shipped, I asked him for a couple of days to get to the bottom of it, and on December 28, I sent Frank an email advising him that I could not locate the package. Best I can guess, his cards were packed up with someone else's order and shipped to them in error. I offered him a full refund, and told him that he could have the refund in the form of a check or auction credit, whichever he would prefer (some folks like the credit).

Frank responded that he had no need for an auction credit because he'd never be bidding with LOTG again. I responded that I understood his frustration, took complete blame for the error, and DID say that "companies in every industry certainly do make mistakes occasionally."

I cut and mailed a check for the amount in full the following day, December 29.

This thread is, unfortunately, the first I am learning that Frank has not received his check, and once again, Frank, for that I apologize. I did cut the check, and I did mail the check, for the amount in full. Perhaps the combination of a holiday weekend and rancid weather in the Northeast is to blame for it not arriving at this point, so I will suggest we give it a couple of days, and if the check is not there by then I will stop payment on the check and PayPal you the money, and absorb all fees.

It is absolutely my goal to be 100% perfect in every transaction, with every lot and with every order. Sadly, despite the lofty goal, occasionally we make a mistake that is 100% in our control and we simply fall down. When that happens, we do our best to make it 100% right in every case.

I'll also stand 100% by everything I've said here.

Happy New Year, Frank, and everyone else as well.

-Al

Kawika 01-08-2018 08:03 PM

Some day when the sun sets for the last time on old Kawika my collection will be auctioned off by LOTG. (The catalog is going to be a corker). I trust Al like a brother. If it were me I would wait for him to make things right. He will.

botport 01-08-2018 08:09 PM

Quote:

Originally Posted by Al C.risafulli (Post 1736749)
I will also stand 100% by everything that Frank says here.

I cut and mailed a check for the amount in full the following day, December 29.


-Al


I will scan a copy of the envelope and postmark to this thread when it arrives...

Al C.risafulli 01-08-2018 08:16 PM

Quote:

I will scan a copy of the envelope and postmark to this thread when it arrives...
Sounds great. I'd be curious to see that myself, since the letter carrier picks up the mail from the box just outside this office every afternoon. If you post the check, which I hope you do, I'd appreciate if you'd obscure the bank account number.

-Al


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