How long currently for PSA to enter order into their system?
 

They received my card on 1/9 and still no order has shown up. Geez, I wish they would just do this as a first task, even if it's going to sit for a while.

I sent an order they received 11/24, entered into their system on 12/5 and I just got notice of my grades this evening. I will prob receive thjs Saturday.


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Logging time at PSA suffered because they just moved buildings. According to a guy on blowout, he called and they said they are logging the submissions from Jan 8 today. My submission arrived on Jan 5, but they haven't logged it yet either.
However, the caller also said PSA has fully moved into the new building and should not use that as an excuse in the future. Hopefully this new building allows them to hire/seat more employees to log, grade, and slab and work their turnaround times back to their normal "estimated" timeframes. The past six months have been brutal, but nothing like BGS's "non-guaranteed" submissions that have been averaging 180 BUSINESS DAYS (aka 8 months) to get returned to submitters.

Last I was told was 10-15(ish) business days to accept and log orders in to the system. But they told me that February looks better. Maybe they are getting caught up?

Too damn long. It's getting old.

I sent one out about the same time, not in the system yet!

Depends on service level
 

They received a shipment from me on 1/24. Two invoices were for more expensive cards with 1 and 2 day turnaround. Both of those invoices were logged on 1/25.

I had a cheaper level invoice in the same shipment that has not been logged yet and probably won't be before next week.

On cheaper levels they are back logged but they seem to be on top of the more expensive service orders.

Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.

I recently had a pre-56 CC special and 5-day express shipped together and log the same day, 10 days after arrival. The special popped in only SIX DAYS while the express took TWELVE.

Mech
 

A month ago I sent in a pre war card for a Mech error. From the time they received my package at their facility, it took a month and a half to ship back. I guess the sense of urgency isn’t there at all when it’s a freebie.

Sounds a little like net neutrality??

There is an app called StockX where it is like the stock market, but for shoes. As a seller, you ship the shoes to them to authenticate and then they forward to the end customer. They were pretty backed up over the holidays and it was taking about 2 weeks for people to get their shoes (I think they quote just a few days). I think the CEO sent about 3 mass emails over the span of a month or so apologizing for the delays and that they were working around the clock to get orders shipped. AND THEN on top of that they ended ended up sending me a $20 coupon to use on a future purchase because I ordered a pair of shoes that came late. I didn’t even complain or anything. They just sent it to me. I was thoroughly impressed with their handling of that situation and sounds like PSA should take note!!

I sent a 25 card 30-day order of some post war cards around Thanksgiving. It was delivered to PSA on November 24th, processed into their system on 12/5 and I got notice Wednesday evening my grades were available to review. They shipped the cards out last night.


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my order
 

I had two 'approximately 20 day turnaround' orders logged into their system on 12/5 and didn't get grades posted until around 35 business days later. Usually they're within a day of they're approximate turnaround times.

I was hoping for an update tonight (friday), but alas...

Geez, still nothin'.

I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.

Unfortunately, way different market environment than PSA. PSA is a quasi Monopoly -- more of a differentiated oligopoly -- you should set your expectations around Comcast/Gas Company/Airline when thinking about what PSA will do. Unfortunately.

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they try to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cars with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

I agree, the whole complicated paper submission thing for PSA and SGC is brutal. Inevitably what I want to submit I can't find and I need to call in for help. There has to be a way to streamline and simplify this process.

I'm biased towards SGC but I do find I get my submissions back way, way quicker than PSA. PSA does a good job but is just interminably slow and never hits promised benchmarks.

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

If it was Cocoa Krispies they can be forgiven.

I believe SGC has changed their grading standards as well. Usually a haven for PSA qualified cards getting a true grade, now they are much more strict on centering, which I don't remember being the case. My last two psa cards came back two full grades lower at sgc.

PSA has had an online submission wizard for over a year. It works really well. And it saves regularly so you can go back and update regularly before you decide to print it out and submit.

What cards do you have for lease, I may want to borrow some. :D:D

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.

Don Baylor and Ed Bailey would be good choices.

Sgc
 

I sent some cards to SGC with their December special, which was, if I remember correctly a 40 day special. I had my order back in my hands in less than 20 business days.

I used their website this morning to get an order ready to mail tomorrow. It took me about 5 minutes to make my entries, print it out, and submit the order online.

Rick

We're nearing a month and still no entry into their system :confused:

I am currently seeing about 2-4 weeks delay for them to actually put it into the system.

They are absolutely SLAMMED from orders and having moved to their new location in Cali.

They are basically where BGS was last year in terms of ability to get orders done in a timely manner. The thing that is saving them is that none of their services are guaranteed turnaround times vs. BGS being 100% guaranteed turnaround or it's free.

I get that there will be a little delay in getting it entered in with having to ship the order to them, but taking weeks to do so and then still not meeting the service level you paid for is pretty weak IMHO.

I sent a 15 card order in to PSA on 12-10-17 and it arrived 1-26-18, so 48 days might be a current estimate.

You mean they logged it in to their system on 1/26/18.

Probably got there about 3 days after you shipped it.

It's pretty clear they are backed-up pretty bad.

To clarify:

Shipped to PSA 12-10-17
Logged in at PSA 12-28-17
Received by me 1-26-18

Gotcha.

What service level did you submit under?

Mine was just a reholder.. I imagine that is the slowest possible turnaround time.

New membership 10 day service, LOL

I recently sent them 1 ticket stub and said 45 day was fine. I guess I will see it by Memorial Day.

I very seriously doubt this will affect their level of submissions, or market share. Which is really the big takeaway here IMO.

Bizzare
 

Bizzare...My PSA bulk 45 business day submission, which arrived at PSA on January 9th, just shipped out today. My other submissions, which were 5 day and 10 day have yet to be graded and shipped.:confused:

We are still waiting on a sub from November 11th.

Don't be too sure about that. People can be quite fickle when you mess with their time and money.

PSA received a 5-day and a 10-day submission from me in December. They didn't mail the 5-day back to me until February, and I'm still waiting for the 10-day. Glad I didn't choose anything longer than a 5 or 10-day!

I agree with Peter on this. Until other registries catch up PSA is the goose laying the golden eggs. They can pretty much do whatever they want to, so it seems.

PSA signed for my 45 day bulk order on January 18, 2018.

Today (February 7, 2018) I am yet to make it into their system.

Still waiting......

High grading prices and long waits. It doesn't get any better than that. There are 2 other fine services out there to deal with. They get my vote.

Bgs non guarantee time Is 83 BUSINESS days

My latest PSA 30 day took 47 business days. I noticed they had a lousy monthly special in January. Figured they'd get caught up a bit, but the Feb special has a decent one. And I'm thinking they will be getting heavier volume soon as the registry deadline is in May.

How about lack of accuracy on top of taking forever??!!
 

So I sent a submission of 14 Topps test discs which was signed for the end of December, not logged in their system till January 15th and shipped back February 2nd. Not great, but not bad relative to some of the other stories on this thread. Now the ridiculousness.

For those who don't know the discs only exist in proof form and therefore PSA only grades them as authentic. I sent in discs in 3 different proof states from 2 different years(, 1967 yellow/white, 1967 red, white, yellow, black, 1968 final proof ). Each disc was labeled on the back of the card saver with the year, issue, player name and line number corresponding to the submission invoice as PSA required in the "old days". Something like " 1967 Topps Test Disc Roberto Clemente, line 4"

So when the grades pop - it shows that they DIDN'T grade 11 of the 14 discs stating "no spec info". They did grade 3 - 1967 Frank Robinson, 1967 Hank Aaron and 1967 Roberto Clemente.

Then the shipment arrives :eek::mad:
The Frank Robinson they graded was one of 4 of the 1967 red, white, yellow, black proofs I sent and the ONLY one graded properly. They did not grade the Clemente, The Aaron, or the Koufax from the same proof lot.
AND they mis-graded the 1968 Clemente and Aaron as 1967's. I don;t have words sufficient to express the utter frustration. I am waiting for a response from PSA for about 3 days now regarding both their "no grades" as well as the mistakes.

In my book that spells REFUND. THAT LENGTH OF TIME IS INEXCUSABLE.

You thought PWCC was busy...you should see the amount of packages PSA gets!

have you visited PSA's offices and seen them? would love to hear details.

Last year was my first year to submit cards to PSA. Out of about 20 cards submitted, 4 were labelled wrong - totally wrong set. Each time, I listed the correct set on the order form and noted how this was the first time a card of this type was being graded by PSA - my comments were not followed at all. The first one I noticed was wrong upon receiving the card from PSA, I called and they told me how to send it back for regrading - no charge. For the second one which was labelled wrong - I happened to notice that they post the results of their grading before they send them back to me - so I called immediately and was told that the reason they post the results before sending them was so that the customer could review the label. They corrected the label before it was shipped to me. So I was prepared for the third submission of a different card, it was again labelled wrongly by PSA, called right away after PSA posted how the card was labelled and it was fixed. In the end, all were correct, but it sure wasn't easy. All four errors were for pre-war cards that had never been graded by PSA for 4 different sets. One can only guess why the errors occurred. In January, I submitted more cards with 2 never before graded by PSA, I watch every day so I can call and report the possible labelling errors, but so far they have not been logged into the system. At least I know they received them.

PSA is a joke right now. They need to hire some more people.

Just got back a 10 day that was logged in November and the cards are not even slabbed properly. If I had known it would be like this, I wouldn’t have renewed my membership.

WOW....that don't even sound right.......when in November was it logged? Even if it was late November (after Thanksgiving), and accounting for holidays, you are saying it took 45 days to do a 10 day order????

Just posted by Joe O. over on the other board:

Hello All,

I wanted to post this after having several conversations with customers.

The amount of recent, incoming business to PSA has been unprecedented. I have been here for over 18 years and have simply seen nothing like it.

Our staff is fully aware of how slow the turnaround times have been. There is no reason to sugar coat it…from entering the submissions into the system to shipping them out, it has been slow.

While we have added several people to our staff since our move in November and authorized plenty of overtime, the demand for our services has outpaced our ability to keep up.

The reality is that we simply can’t “go faster” or cut corners in a business like ours. Each person, at every stage of the process, is only capable of processing so many items per day.

In addition, we are handling your valuables and our company takes that quite seriously. We need to make sure that every person handling the collectibles are properly trained, and that training can take time.

The good news is that we continue to add to our team and train new members, which means we are capable of processing more items each day than ever before.

We have a loyal and passionate customer base, one that drives our brand and business. I have been on the other side (as a customer) and know how frustrating it can be to not get your collectibles back in a timely manner. So, any frustration shared by our customers out there is completely understood.

All our company can say is that we appreciate your patience more than you know as we work to further build our capacity – the right way.

Take care and thank you for your understanding,
Joe Orlando
CEO, Collectors Universe, Inc.
President, PSA & PSA/DNA

Yup. Logged 11/10/17 and mailed 1/29/18.

LOL, so basically "Tough Shit. Deal with it."

Reads almost like Jeromy Murray's letter to BGS customers last year and that went over like a wet fart in church. He got crucified on message boards all over the place.

Yea - I feel much better about this now wtf

PSA's stock took a bath yesterday because they cut their yearly dividend in half from $1.40 to $.70. Yahoo shows Joe O has 41,000 shares, so that cost him about $385,000 yesterday in losses at $9.37 a share and will cost him about $28,000 in dividend losses per year. Sounds like some savvy business decisions PSA's CEO is making.....wait, who is that?

While their bread and butter in the coin side is flailing away, cards are busier, far busier, busier than ever? A monh to open a package? Maybe they DOWNSIZED? Just another conspiracy theory, but 2+2 doesnt add to 4 here.

Fair enough.

Maybe they can stop accepting quick turnaround fees for incredibly slow service without crediting the customer for the difference?

You would think.

Just got the email.

My bulk 45 day order was signed for on 01/18/2018. Was input today 02/10/2018.

Now the REAL waiting game begins.

While logging package receipts may be frustrating, it doesn't really have anything to do with how long it takes to receive your grades. Unless graders are waiting for submissions to arrive, they are receiving and sending out packages as well as normal. It doesn't matter is there are 10 packages in line to be graded or 1000.

Has anyone ever had their cards or memorabilia lost or damaged by PSA?

Yes. A simple search in the forums would reveal all kinds of stuff.

This certainly seems to be the ethical thing to do.
And the right thing to do.

Service Level
 

I have always been told by PSA to write on the outside of the box what service you are paying for. If it is a special, quick turnaround special or level, write that on the box and they will grab it quicker. They have everytime for my subs.

Collectors Universes stock plunged this week after they slashed their dividend.

Orders taking forever to process. Apparently terribly understaffed.

No explanations from management to customers about insane delays.

Interesting.

If I had a $50,000 card right now that had to be graded I think it would be going to Florida.

If the coin graders are sitting on their thumbs with nothing to do, get them over to PSA to shuck packages and pack slabbed cards, and shift the shuckers and packers to data entry. Management...duh.

My voucher order was received 2/3. I don't expect to see the 10-day submission until late March. I will not be renewing my PSA membership next year. It doesn't get you anything. Except a stupid coffee table book and a lousy magazine.

Any card I want to sell at the National I am planning to send in this month.

The collapse of PSA's scheduling doesn't impact their on-site grading activity. They will be doing express grading at the Long Beach show on-site in two weeks.

I guess rustling up new $50+ fees is more important than clearing the backlog of existing customer orders.

This was one of the issues that really hurt Beckett around this time last year. They were pulling graders/sales reps out on weekends to go do RCR at shows across the nation and then taking more regular submissions in while they were there. They were making money hand-over-fist, but they literally couldn't keep up with the insane demand they were seeing.

What I find hard to fathom is that PSA has basically fallen right into the same foot-steps that led Beckett into the issues they had this time last year.

Mind boggling, isn't it?

It seems to me that PSA is falling into a classic business trap of new biz at any cost without providing the necessary backup to handle a massive flow of new submissions, particularly non-express ones. But their position of pre-eminent grader means customers are left to suck it up when guarantees mean nothing. I have to wonder what would happen to card values if Collectors' Universe goes bankrupt? Last SMR prices? Would PSA cardholders try to cross over their lost treasures to SGC or BVG, which would swamp them. Could a new grading company emerge?

Here's the problem: None of their service levels are guaranteed turnaround times. N-O-N-E.

Unless you are somewhere where they are doing on-site slabbing, it doesn't matter what service level you pay for or submit under, it's still not 100% guaranteed turnaround time and it's plain as day written on their site. I'd think at some certain level, especially given the increase in price they charge, that you'd get a guaranteed turnaround time. That is a HUGE drawback to me and obviously, they use it to their advantage when they get into spots like this. They play games with when it gets entered into the system after it's been in their possession and also if they can't meet the "estimated" deadline, then they just pull the "it's not a guaranteed turnaround service" and give you the shoulder-shrug and "Sorry" song and dance.

Good luck with that set of bullshit when they get sued. I'm sure a federal judge will be very understanding that they charge for faster service and don't come close to meeting it.

I agree....I don't believe they can charge for say a overnight service and take a month to grade, no matter WHAT it says in their terms of agreement.