Auction house shipping times - very interesting
 

So, I recently won lots in 3 auctions - Heritage ended in April, REA and Small Traditions.

Payments were withdrawn from my account on the following dates and the items were shipped/received on the following dates:

REA - funds withdrawn May 21st, items received May 21st - unbelievable!

Small Traditions - funds withdrawn May 15th, notice of delivery with tracking expected to receive tomorrow May 23rd - very reasonable

Heritage - funds withdrawn May 7th. Still no package (it was 1 card) - unacceptable. I called and spoke with someone this morning who communicated -"it should have been shipped out last week" - she was going to make some noise to see what was going on with my card and e-mail me to let me know. I believe that was about 30+ minutes ago - no email yet.



I know REA has a stunning reputation for rapid shipping. Anyone have similar not so good experience with Heritage?

+1 REA Super Fast... Had to wait 3 weeks for Heritage and 3 phone calls to customer service. Disappointed.

Heritage can be on the slow side, but it doesn't bother me because I am not in a rush and if I get a good buy I am fine with waiting since I know what to expect. Plus you get a lifetime supply of packing peanuts.:eek:

I've had mixed results with Heritage. Most recently shipping seemed a bit slow, but I have also had them ship my items almost the same day they received my payment.

DJ

I've only had good experiences with Heritage, but I'm usually only buying single cards from their weekly Sunday auctions. Every time that I've paid on a Monday, I've had the cards by the weekend.

Well at least they are doing what they can to make it right
 

They emailed me (as stated) that they will be sending out overnight and apologized.

My first few Heritage orders were slow, but now that they've upgraded me to their "ship prior to receiving payment" option, they've been pretty fast.

I agree with Rich. I think Heritage is great.

Heritage sometimes takes longer...from my experience, within week to week and a half after payment... but it is always packed and shipped very carefully (as Peter said...with lots o peanuts). I'm okay with their time.

REA is fast... within one week I usually have it.

Love of the Game also very fast too...

Ricky Y

Heritage shipping sucks
 

I paid my REA bill one day AFTER I received my winnings (over $10K).

I paid Heritage on April 21st (under $10K), was charged $58 for shipping 7 graded cards and received my items on May 19th. I grade them PSA 1 (poor). Their shipping dept. should be put to the lash.


PLUS: I go to sign in today on their site via PayPal and get this crap:


https://d28lcup14p4e72.cloudfront.ne...HERITAGEBS.jpg


WTF?

I got a message like this on my winnings from this past auction. Will see how long it takes to receive.

Winnings arrived today. One of the highlights...

I don't mean no harm, but as a consignor I would be leery of someone sending out my items before receiving payment.

Why? It's not your risk.

I agree. As a consignor if the AH wants to take liability for one of their customers payments i don't care. As long as they send my consignment check on time I am fine.