psa research department Complete incompetents
 

why is it that psa research has absolutely no knowledge whatsoever
they look things up and still have no knowledge
im going to vent on just a few issues over the years
and no matter what the issue they never give the public an explanation
for example i argue for 63 peel offs blank back and instructions
they refused for 10 years then suddenly ok we'll grade em
and yet they put in the registry a mantle who am i scratched off and listed it as the uncoated variety...took me forever to prove to them card doesnt exist
and finally they removed
1952-55 red man...2 reverses...both listed in bible refuse to acknowledge
1954 journal american 2 obverses also described in bible refuse to acknowledge
1964 meadowgold blue and green...actually told me to hard to tell the difference REally? but they can tell the difference between a 9 and a 10 from 2017?
and now the punchouts 1967...10 years of fighting to list the different lineups...finally they do...now years later they remove them with the explanation theyll no longer grade WTF
PSA customer service ..non existant....if you need an expert in your postwar research dept Im available....I can work from home
sflayank@aol.com

This has been my experience too on many instances. SGC and Beckett are far more diligent and willing to thoroughly research issues. I have never viewed PSA as an accommodating authenticator for the average submitter.

What is your going rate Larry ?

I can post this thread over on CU if you think it might generate some interest.

Psa
 

Yeah...i didnt know where to post
Id do it for free if theyll listen to me

I emailed them about this and hope they add the variations back in.

I would be glad to tell them that I would rely on you before them on anything I can think of at the moment

utter frustration
 

Did you try speaking by phone to Cosetta? She has been helpful in the past. I have had similar frustration with them in the past. They continually "change the rules" making it challenging to defend a "fair playing field". I feel your pain Larry!

fyi, seriously, only post a critique/observation like this on CU if you're willing to be kicked off and have your account cancelled. They don't take criticism in stride on that forum and will drop you in a flash with no warning...

Larry, if you haven't already heard PSA has (as of approximately 1pm EST), reversed their decision of longer recognizing the lineup variations. The master sets will be fixed, if they haven't already.

I have been on CU since 2005. Constructive criticism and suggestions do not get you booted.

An opening calling them incompetent might :-)

An opening calling them incompetent might :-)[/QUOTE]

yes, that is in fact what I meant.
(is there a better explanation why after 30 yrs collecting I only have 20 posts on this board?)--for the record, I didn't use the word "incompetent" exactly, but merely pointed out a logical inaccuracy. So yes, they will kick someone off rather than admit being wrong.

I got kicked off for one slightly rude remark after hundreds of useful posts. I didn't want the big "BANNED USER" icon on my name on their site, so I asked their webmaster to remove all my posts there instead, and they complied. I'm surprised more of their banned users (which seems to be growing daily) don't do the same.

The losses over there have resulted in a much better board on post war here in the time I have been here ( 2009), with increased activity of folks like yourself John

And given CU booted Bob Lemke, albeit briefly, for just posting one of his Flags of The World card creations, it does reinforce your point that it does not matter much what you have contributed in the past.

Larry:

Add the two different 1955 Exhibit Postcard backs to your list. One with a plain line down the middle on the reverse one with the words A MUTOSCOPE CARD.

This info is listed in the Standard Catalog, but PSA will not mark the flip or list both variations for Registry sets for some reason!!

SGC did list their first one for me noting it is a Mutoscope back.

Fred

I had the same issue with my Mays 1955 Post Card Back. I submitted both variations and they wouldn't recognize them. I even included the page from the Standard Catalog with the submission. No dice.

Also, we can add the Dayton Daily News. They won't distinguish between the 1970 and 1971 issues.

Brian:

Did PSA decline to grade your two Mays Exhibit PC backs or just graded them both, but would not note the differences?

Fred

They graded them, but wouldn't distinguish between the two.

Attachment 303444

Attachment 303445

Not many of their decisions on these make sense. Remember, they still don't label the various tobacco brands of T205s. And that is a hugely popular set with large multiples for the rare backs.

O/T but I thought you might find this interesting:

https://photos.imageevent.com/exhibi...comparison.jpg

On the left is a Mays proof I have. It is a "Printed in USA" version. The one on the right is for size comparison.

Based on my experience, PSA simply doesn't have enough folks devoted to customer service, let alone enough knowledgeable folks. It took them over a month to respond to an email I sent them about a mislabeled 1960 Armour coin. I deal with a lot of different businesses, professionally and personally, and cannot think of another business in ANY field that takes anywhere near that long to respond. Simply substandard.

Once they did respond, they offered to fix the mislabeled 1960 Armour "Milwaukee Braves" Aaron (labeled as the "Braves" variation) for me for free. This included free shipping to them and free return shipping. They did this even though it wasn't part of a grading order that I submitted; I bought it that way on eBay. GREAT response after TERRIBLE response time = insufficient manpower.

This is part of their grade guarantee. Any misidentification on the flip is considered a "mechanical error" and will be reholdered at no charge to the owner.

They’ll do it at no charge. They just don’t guarantee responding during the owner’s lifetime :)


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The craziness continues.....
 

I am now waiting over a month for a response on them incorrectly labeling 1968 discs as 1967. In the time waiting for a response I received back another submission with 4 mistakes out of 16 submissions - 1970 and 1971 super square cornered proofs labeled as regular supers (graded "A"). Also 2 no grades on items included in master set registry!!!

If I was sgc - now is the time to offer some type of major crossover incentive!

While we are all complaining about PSA, I have a couple of things to say.

Some of you remember a 1952 Topps Mickey Mantle that I owned briefly back in 2008.....it was recolored over the entire background. It was in the ballpark of the same color, but a little brighter. It is believed to have been recolored by some kid way back in the 1950s. Anyway, the card is 100% legitimate with pixels being present under magnification, etc. I personally talked to Joe Orlando about the card and expressed my desire to have it slabbed in an authentic holder. We probably talked about 15 minutes. I described to him in detail this card and he was perfectly fine with slabbing it. He even said that they had slabbed a T206 Cobb with almost the entire back missing. In short, I was 100% assured that they would slab this card. So, I sent it in and ....of course.... they said that the background was colored to much for them to slab.

Also, I own a very rare 1998 Topps Sportzcubz Complete Set. I have been told multiple times that PSA would holder any card that is listed in the SCD. These Sportzcubz are listed in the SCD. I called to confirm before I sent them in.....and of course, they would not holder because they said that they are prototypes. So, I sent to Beckett. The entire set now resides in BGS slabs.

Do you feel better now Shane ? :)

I recently called to get pricing on grading an autographed baseball and the guy didn't know who Tom Glavine was. Tom Glavine!

Yes....... Because Kentucky won! :D

Speaking of PSA/DNA gaps I find it ridiculous that PSA/DNA cannot evaluate an autograph of a player on their list of players they authenticate. I sent in a HOFer (Freddie Steele) for them based on the list and it came back with a refund because they can't evaluate it. Not doubtful authenticity, just "we can't do it". Then why was it on the list of people whose signatures they evaluate???

Also want to take a swipe at SGC here--their authentication service pricing seems to be make it up as you go. Except for specials I don't think I've ever gotten a consistent price from them on anything. At least PSA has a price list.

Beckett did a nice job on a PC I sent them but their oversized PC slab is just ridiculous. So thick, so heavy and so sharp that it is liability to carry around.