I didn't try e-mailing them, but did call them regarding getting photos/scans/info clarification on three lots. FWIW, they posted additional pictures on the auctions within minutes. It sounds like going this route may have been the way to go.
I don't know about the rest of you, but after looking over some of the auction realized prices, it seems as if many stayed very low compared to where I thought they would end up.
Just from the posts on this thread, it sounds like many potential bidders may have stayed away from bidding in this auction...
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