Quote:
Originally Posted by Deertick
I agree. But I feel it is NOT appropriate to address your concerns of the future in feedback. A simple email to the seller would suffice. Below is an email exchange I had yesterday with a seller:
Dear (seller),
Although item is described as New (other), button was missing one tip, and rubber grommet was torn at one of the interior holes. It is usable, but I figured you should know.
- Me
Dear Me,
These did come to us new - but I don't always look at them closely prior to shipping. I'll get you a replacement out with todays mail.
Cheers
Seller
Dear Seller,
I just reused my old button and the grommet you sent was better than the one I had so don't worry about it. I just figured I'd let you know to avoid future problems.
- Me
Dear Me,
You are getting another one. lol But you are correct in thinking that I needed to know. It'll help me in making sure that no one else gets a damaged part and I thank you for the clues in what I need to look for.
Thanks!
Seller
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That's an awesome exchange between buyer and seller, but the scenario is a little different therefore calling for a different reaction IMO. In the OP situation, the seller packaged the product the way they did on purpose...which was very risky and never should happen. In your situation, it was something where the seller could fix the issue with you and could make it right. I believe the OP could contact the seller, but has no proof that the seller is going to fix the issue. Therefore I think feedback is also there to tell the truth and warn future bidders about the shipping (seller's) practices.
For some reason people are very shy about leaving feedback that reflects the way the transaction actually went. By holding the seller's hand through the feedback, you do nothing but scar the purpose for leaving feedback. There is nothing wrong with leaving honest feedback!