My wife sold a $600 handbag on eBay via auction a few weeks ago. The buyer asks to send it back. Even though we had listed "no returns", and a dozen high resolution photos, we agree to take the bag back.
The bag arrives back in a box with a hole the size of my arm.
The bag was severly damaged by the shards of the cardboard hole, and hitting surroundings while in transit.
I email the buyer to inform her about the damage in shipping, due to the gaping hole in the box. She writes that she didn't think the hole would cause damage.
In other words, she purposely shipped a $600 bag in a box with a big hole. and with no insurance.
And here's the kicker, even though she admitted via ebay messages to sending back the bag in a box with a gaping hole, ebay's initial decision was in her favor. I am now in the appeals process, trying to explain to morons at eBay, that just because someone makes a (bs) claim of 'item not as described', that this does not give an individual the right to destroy the item, and then receive a full refund.
How does the buyer, and apparently at least one person at eBay, think it is reasonable to ship back an item, and an expensive delicate item at that, in a box with a huge hole?
Last edited by BigJJ; 12-18-2012 at 09:14 PM.
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