Quote:
Originally Posted by travrosty
But if the blarney ruth was already certified by the other firm, why would they want to get it off the market, i don't get it???????
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In my opinion, they wanted it off the market because they realized that it wasn't authentic.
I presented them with a detailed summary as to why I thought it was bad...including many examples of authentic Ruth autos.
At first, they relied on the JSA cert...telling me that if I had an issue with the cert, I should contact JSA directly (which I did...another long story).
After presenting Tri-Star with all the evidence, I asked them contact one of their connections at PSA to get a quick "off the record" opinion on it. I don't know if they actually contacted PSA, but a short time later, I received a call from Tri-Star offering to replace the card.
In short, I think Tri-Star was/is attempting to do the right thing in replacing the card. But when the second Ruth auto also seemed suspicious to so many in this forum, it left me a bit more confused.
Overall, Tri-Star's customer service has been pretty good up to this point...but this process seems to really be dragging, and they have become increasingly slower and slower to get back to me.