If they will not comment on why it failed when they are asked and show why using exemplars and point by point explanations then an authentication was not done. So you need to ask them why and if they won't tell you then they did not authenticate anything.
jorlando@collectors.com is the president of psa's email. his name is joe orlando. ask him to provide explanations on why it did not pass. if he will not give one, then no authentication was performed.