Sorry to hear about this situation. I own a business and no matter what the products or services we sell customer service trumps them all. Mistakes happen, but we run through the brick wall to make our clients and customers happy. Its the right thing to do, however, not everyone practices this or follows through. At least PSA made you whole, but understand your frustration as a collector myself about your card. I still consider PSA, SGC and BGS, the best in the business for grading services and they all add value depending on your collecting interests.
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Hank from Cincinnati
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