If it was not written on the box as they request, I can understand it not getting logged in quickly.
However, I don't think there is an excuse for advertising turn around time and then not meeting their side of the commitment, especially when they charge for accelerated speed of getting cards back. It seems very unprofessional to me - takes the "P" out of PSA in my book.
That said, I think PSA does a good job generally and I use their services.
JimB
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