Slightly different situation, since it had tracking, but I recently bought a baseball related Christmas ornament and saw that after 15 days, it hadn't moved from the post office during the last five days. I contacted the seller, they contacted the PO and they had no answer. The seller said they would send a new one(they had 10+ of the same thing and it was a low-priced item). After not getting the second one for two weeks, I contact Ebay, they asked the seller for tracking on the second item and when they couldn't provide it, I got my refund. Only the second time I had to do that in 15 years on the Bay.
Basically, each time I waited two weeks(15 days the first time because I bought it on a Sunday)
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