Quote:
Originally Posted by CW
I experienced this first hand recently and I was amazed. All I was trying to do was get a few eBay bucks refunded to my account, and they tried everything to get me off the phone.
First the system was running slow, then it froze up, then they would intermittently put me on hold mid-sentence, making me think the call was disconnected. When I patiently stayed on the line, the CSR would come back and was surprised I was still there. It was an absolute joke!
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You need to ask for the E-bay Call ID + Write down the reps name before you start off the call. This lets them know you are serious. You can go back and quote the call if you have the number to supervisors - it's a joke to get through, but I spent nearly 2 hours a day doing it for several weeks when starting up the E-bay shop...