Quote:
Originally Posted by Sean1125
You need to ask for the E-bay Call ID + Write down the reps name before you start off the call. This lets them know you are serious. You can go back and quote the call if you have the number to supervisors - it's a joke to get through, but I spent nearly 2 hours a day doing it for several weeks when starting up the E-bay shop...
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This is good advice. 1st tier reps are just that if you have their info and reference you get better service. Also, I find this very helpful if the rep you get at first isn't helpful just hang up. Call back and you may get a rep who knows what they are doing.