That sucks Mark. The damage obviously occurred in transit and it should be a pretty straightforward insurance claim. Did you sign for the package? I would guess that if it shipped to you you could have refused the package considering its condition. Usually a box with a hole in it wouldn't even make it to your doorstep. UPS should have notified you or the shipper of possible damage to the contents of the box. Giant gaping hole aside do the players ship mounted to the base or are each figure removable and packaged individually? It almost looks like they ship attached to the base and if so this piece should be packaged very carefully. At any rate, my guess is the shipper packaged it with the care it deserves and UPS just flat out booted it(literally).Hope everything works out for you. Adam
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