Yep... All true, and aligned to a tee with my experience. They simply don't care.
UPS has so many disclaimers and "outs" within their fine print contract, that the odds of ever cashing in on a claim are "Needle in a Haystack" territory. It's among the most exasperating and hopeless processes I've ever encountered.
I loved the quote above referencing mild-mannered office ladies having meltdowns. Unless you are a robot, that is the exact effect they have.
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