What would be the grounds for a PayPal refund?
Examples of transactions covered by Purchase Protection:
• You bought a book, but received a DVD
•You bought an item described as “new,” but received something that was used
•You purchased 3 items, but only received 2
•The item was damaged during shipping
•The item is missing major parts (that the seller didn’t report)
•You purchased an item described as authentic, but received a knockoff instead
That's from the PayPal site.
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