Quote:
Originally Posted by RichardSimon
Ben,
It has been my experience in the past when dealing with customer service in all companies that when service goes bad one of the primary reasons is that people have been laid off and the current staff cannot properly handle the work load.
My statement was only speculative and I am sorry if I did not fully clarify this when I made the post that you referenced.
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Ah ok.. I thought you had some insider info
It could be many reasons; higher volumes and need to hire more(nothing to do with layoffs but volume), restructuring, new software or a single person simply dropping the ball(grabbing from the que and not completing -example).
To jump to "layoffs" seems extreme to me without knowledge of that. Thanks for clarifying.