Quote:
Originally Posted by thecatspajamas
I would suggest you simply respond to the claim by entering the tracking number and add a simple message stating "USPS tracking indicates the package was delivered on (insert date)"
Adding additional text or advice or conversing with the buyer inside of the claim can occasionally backfire.
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Agree that too much conversation is a bad thing. I always include tracking and haven't had a problem yet but if I do have a problem I am assuming that tracking history covers my side. Let us know how this turns out as you know what they say about assuming.