It is true that one of the bidders in this listing exceeds our threshold of bid retractions. We have been in close contact with him/her due to the concerning retractions on this listing. In this case we have a somewhat naïve bidder
using bid retractions inconsiderately but not maliciously. He/she has won and paid for almost $60k in the last three months with PWCC which demonstrates his/her follow through with his/her purchases.
We have explained our policies to this bidder and the inheritant damage that bid retractions cause to the auction environment which has been met with apologies and understanding and agreement to refrain from retracting moving forward. With this in mind we believe the bidder's bid retraction count will improve and we have decided to allow this bidder to continue to bid. If we notice more retractions by this user ID it will be blocked.
Yesterday we held a conference call with the eBay Trust & Safety team to show this as a case study of the fundamental brokenness of the the bid retraction tool and how it can enable otherwise good members of the community to act in a way that is disruptive.
Betsy Huigens
PWCC Auctions
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