Brian's post was excellent. Could be a case study on how to deal with a problem like this. Apologize and take it head on. Well done on the communication front. On the other hand, I'm a little perplexed by all the people offering congratulations and massive pats on the back. This was a huge issue going to the absolute core of their business. I'm not sure any major league kudos are in order here. Their site is not Amazon. They don't have a gazillion people logging in from around the world. The fact that their platform cratered seems to suggest to me at minimum a lack of diligence on selecting that hosting company.
Honesty is very important in this game. I get that. And their honesty counts for a ton. But it doesn't mean everything.
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