Posted By:
shammus
I had a buyer file a complaint like this on me once before as well. Paypal sent me the exact same notice saying that I had to provide a tracking number (which I didn't have) or the buyer had to cancel the complaint in order to resolve the issue without me handing out a full refund. Plus, I had sent the item to the buyer's work address which Paypal just happened to have listed as "unconfirmed" so in their eyes I was doubly screwed. This was another lesson I learned from dealing with Paypal, you send an item to an unconfirmed address, you lose ALL your seller rights - tracking number or not. Ridiculous.
Fortunately, the goof that won the auction found the item in his company's mail room. Somehow he had lacked the common sense to check the mailroom before filing the complaint??? I guess he was just expecting someone to deliver the item right to his desk. Anyway, my story ended on a positive note at least, no thanks to Paypal.