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dan mckeeBCD - I am not saying he would have accepted the findings, I am just saying that is what I would have done before blasting him on this board. If you present the seller with several RESPECTED collectors/dealers and he then blows you off, F-bombs you to death, and refuses a return, then come on and blast away.
Also, if there were 3 obvious signs of trimming, the card should not have been sent to SGC and the seller should have been contacted immediately. Sending a known trimmed card to SGC, well that is an interesting thing to do.
Andrew, I do not think you deserved to be possibly abused by any seller so that is wrong as far as being good customer service.