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Posted By: jay behrens

Going thru paypal is your best route. eBay doesn't care about the buyer, paypal does. I've been shafted twice by buyers claiming that I sold them something that was not as described, which as patently false. Both times, the post office destroyed the item and the buyer didn't pay for insurance. PayPal's investigation is a joke, from the seller's standpoint. In both cases, paypal didn't contact me at during the susposed investigation period and refunded the money.

I doubt yu need to contact a supervisor there. Just file a dispute claiming that the item was not as described and yo will have your money back in no time. As someone else pointed out, you will need to send the item back with proof of delivery.

Jay

A good friend will come bail you out of jail. A true friend will be sitting next to you saying, "Damn, that was fun."