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Posted By: David Smith

Again, someone in the IT Department thinking up something new just to save their jobs.

If large companies want to save money and alleviate some customer frustration, they would find something that works and STICK WITH IT!!! Change juat for the sake of change (or saving somebody's job) is NOT the answer.

If people in IT Departments don't have better things to do than tinker with something that works, then they should not be there.

I was a telephone Customer Service Rep/Stock Broker for a LARGE financial company and it was inevitable that every six months or so, the computer systems would be changed when there was NOTHING wrong with them. I would then spend the next three weeks taking calls from irate customers because they couldn't access their accounts or place trades because they couldn't navigate the system. Also, during the times these changes were being implemented, the system would slow down or crash. This was our signal to get ready for the change and the angry customers which were going to follow.

David