Posted By:
Jim VBHave never done business with either guy, so I'm neutral here.
Bill,
It's very shortsighted of any seller to refuse to stand behind his product. Your 100% feedback with Ebay may stand, but the number of bidders will drop off. The 7 years you have invested selling on this board will be wasted as that part of your sales will dry up.
Your methods here were questionable, at best. (I'm not saying your intentions, just the methods.) You posted a cropped scan. Quan asked a specific question about several factors. You answered some, but avoided the subject of the bottom border. You edited the post late and no one can determine what the edit was. In total, it makes you look bad.
From a customer service standpoint, it would be best to suck it up and undo the deal.