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MattMark - first of all, kudos for listening and replying here for further discussion; responsiveness to your customer base can only lead to good things. Also, it is excellent that BVG uses UV in their slabs - I am of the understanding that PSA and SGC do not.
Two follow up questions:
1) Even with 1 million yearly submissions, at 50kb a scan (jpg with normal compression at 150%), you're only talking about 50 GB of storage; for higher quality, we're still talking about just a single dedicated high-speed hard drive. There would be some minimal upfront costs of getting your grading software to automatically scan and crop the image at the touch of a button, but once done, it shouldn't make a submission take more then additional 30 seconds to scan in.
2) You suggested that the baggy is the best way to preserve corners and therefore it will be staying; what about an insert like SGC uses, where the corners don't come into contact at all?