Posted By:
davidcyclebackAgree with above Mark. If the seller appeared to make an honest mistake and fixes the situation appropriately, then he/she doesn't deserve negative feedback. Everyone will make a mistake once in a while.
In fact, you can tell a lot more about a seller by how he reacts to a mistake then when things go smoothly. A dealer who apologizes and promptly fixes an error may be exactly the type of dealer you wish to buy from again, knowing there are sellers out there who don't apologize and don't fix errors.
Fair and honest feedback is fair and honest ("Got a reprint received refund and apology"). However, note that buyers who are unfairly punitive to sellers who do the right thing may cause the seller to no longer see incentive in doing the right thing.
Of course, if a seller sells you a three blind mice overgraded reprint and is slow and tangled about the refund though received-- and appears to have done the same schtict with other buyers-- less than sunny feedback would be fair and appropriate. That you received a surly refund three months later means you were refunded, but doesn't gloss over all other problems (including the three month delay).