I dislike it, but automatic renewal if the customer doesn't cancel is not an uncommon practice these days. It has to be a part of the original contract the customer agreed to for it to be valid. It's also best if it's clearly pointed out, not just part of the fine print. I belong to a health club that 'renews' monthly, and, to their credit, they clearly pointed out how it worked when I signed up.
Last edited by drc; 08-14-2009 at 11:23 AM.
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