Quote:
Originally Posted by D. Bergin
What term do they use now and why do the words "unpaid item strike" need to be softened?
It's not like any of this is made public to us. A buyer could have 1000 unpaid items strikes and nobody would know any different, apart from the buyer, as far as I can tell.
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Straight from ebay's resolution center:
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What's changing?
The process is faster: We're drastically reducing the maximum time it takes to resolve a case to approximately 30 days (it used to take up to 60). In addition, there are fewer forms to fill out, and no more mandatory back and forth between you buyer and seller - sellers determine whether and how much to communicate with buyers directly and communication should take place in My Messages only.
Communications are more neutral in tone: Emails about the dispute will come from eBay rather than from buyers and sellers. Also, unpaid item-related language is being softened throughout the site (the term "unpaid item strike" will no longer be used in communications, for example, even though unpaid items will still have the same negative impact on buyers' accounts).
We're introducing automation: Unpaid Item Assistant lets eBay open and close cases for sellers automatically. Unpaid Item Assistant will be rolled out to sellers gradually to make sure the new process is working properly. The rollout will begin at the end of September 2009 and we are planning to make it available to all sellers by the holiday season, so you may not see the new automated process until later in the fall.
We're updating timelines: You can open an unpaid item case in the Resolutions Center 4 to 32 days after the sale if you don't receive payment from your buyer.
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