I read this quickly, but don’t quite see the ‘stupidity’. Maybe I a missing it. Yes, she is unknowledgeable, but acted in good faith and full disclosure and is sincerely seeking your advice as an expert in the field (smart move, albeit maybe the only smart move by her).
I am not sure she should be so quick to give a refund to this sports auction house if what she says is true and she disclosed everything and sold w/o any conditions. The stupid people here appear to be the sports auction house.
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