When I read stories likes this it only reaffirms my faith in SGC and why I primarily buy SGC.
Like you I have received lower grades when crossing expensive cards. Usually T205's from PSA to SGC. Each time they had a reasonable explanation why my card received the grade it did (Seems like I usually get bit by erased writing)
Not bashing PSA here, just my two cents.
Dan, Sounds like your beef is they did not call you.
Barry, By having SGC look at them again could be considered good customer service.
EVERYBODY KNOWS SGC GRADES TOUGHER THAN PSA
Matt