I have been a buyer and a seller to REA and usually do not say much on the board as I am more of a lurker, but this thread is ridiculous. If you really read the email that Rob sent I believe he humored this guy as long as he could before the little things go a bit out of hand.
I have had nothing but a red carpet laid out for me every time I call the office and I don't do a ton of buying or selling, just enough to consider myself a collector.
It seems that you were given about a dozen options from them for rectification and none were suitable. Eventually the customer ceases to be right.
Let it go man life is too short.
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