I got my first negative feedback last week. Don't even know why I got it. The person was unhappy, but didn't give an explanation. The only thing you can do is contact the buyer and work with him to reverse the feedback. I tried and he didn't even bother responding to a full refund. You won't get anywhere with customer service as their policy is pretty much set in stone and won't reverse it for you, unless there is slander or a list of other things which didn't pertain to my case, or yours. This is happening more and more as you can't leave him negative feedback for being a bad buyer.
DanC
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An ignorant person is one who doesn't know what you have just found out---Will Rogers
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