I have known Joe a very long time...well before he was working for PSA. Joe does have a great deal of passion for the hobby. I don't think Joe is the problem at PSA and I don't think that he alone can change all that is wrong at PSA. Some of the things collectors and dealers complain about are the same things they have complained about for almost 20 years. And not to derail the thread but SGC is fraught with their own issues so obviously there are inherent problems with third party grading.
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