I recently emailed them about a bid retractor on a big card and their reply was essentially "yes, this is someone who has been warned before" and that "their retractions have gone down, so they are likely learning their lesson".
At that point of contact I believe they had 11 retractions, which I believe still would constitute them not being allowed to bid, so I am unsure at what point this person wasn't blocked, and likely doing absolutely nothing about it.
I see a number of people with very low feedback bidding on advanced collector type cards and I can't help but wonder if these are just the same people with new accounts.
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