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FYS11 days, that is pretty fast on the negative feedback trigger.
I still have 100% feedback with 600 positives. I wish I received a negative early on, because I have done a disservice to the community by not leaving negatives in fear of retaliation.
In any case, when I chase down buyers, which unfortunatley is part of selling on eBay:
1. After 7-10 days, resend invoice.
2. After 8-12 days, send an e-mail stating if they are still interested.
3. After 10-15 days, again ask if they are still interested or if they feel I should relist.
4. After 15 days and no return on e-mails, file unpaid eBay dispute.
5. #4 usually gets attention right away.
6. After 20 day and no response to 1-5, send eBay request for their phone number and leave message.
This is a bit aggresive and only used with low feedback bidders or bidders with a somewhat questionable path. If the bidders has a solid history, I usually do not send a reminder invoice for around 14 days.
Have never had to go past that and have always received payment excpet for two times when the bidder became "no longer a registered user" very soon after the end of the auction.