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Bill CornellIf you haven't seen it, it's worth checking out The Auction Guild. The woman who runs the site is a diehard eBay powerseller who publishes a newsletter detailing eBay info, concentrating on their screw-ups. She gets quoted in a lot of non-complimentary articles about the site... Whether it makes any difference at all in how eBay operates depends on your disposition, but at least someone is making an effort.