even though ebay has tried to reinvent itself as being like amazon (discouraging auctions and encouraging straight sales and seller stores), ebay falls incredibly short when it comes to customer service. the other day i had an issue with not receiving merchandise from an amazon seller and opened a claim online. within 2 hours amazon responded saying my money was being refunded. this isn't the first time amazon has responded quickly to a problem. ebay seems to want to be amazon without doing a large part of the heavy lifting.
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