I am not out any money (and was less than $20 to start with) so in the end it isn't a huge deal. If I would have been given a reason it could have eased it a bit. Even if they said it was shipped by using stamps and they don't have a tracking number and gave me a refund I woudn't be that upset.
Communication goes a long way. I am a very understanding (maybe even naive) person.
Yet to not be given any reason is just annoying.
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