Quote:
Originally Posted by Aquarian Sports Cards
I would disagree this. When I can't call in with a question the customer service has a huge hole in it.
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Quote:
Originally Posted by bobbyw8469
I 2nd this. Not being able to call in to ask basic questions is a huge misstep on their part. They used to have a customer service rep. Great guy. I wonder what happened?
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Call in? Ever try calling PSA? They intentionally limit the number of customer service reps to discourage people from trying to reach them about anything. That is one area they actively decided to not expand and maybe a thankless one but an easier position to fill in the scheme of things. It can take them up to a month to reply to an email.
I have never tried calling SGC but I have emailed them and someone always gets back to me the same day with an answer or if they do not have the answer they get it for me within 24 hours. I do not need communication via the phone as long as there is communication.