Quote:
Originally Posted by Rhotchkiss
There are usually at least two sides to every story, but based solely on your side, it appears Leland’s flat out stole $200 from you; charging you for insurance they never procured. That’s no bueno. And, just stupid business. You buy a $60k card, likely pay immediately, and they do this? That’s what I call penny wise, pound foolish. I expect they lost you as a customer. Unfortunate all around.
Meanwhile, REA sent me a shipping confirmation the day after the auction ended, the cards came the next day, and If I paid shipping and/or insurance, it was peanuts. REA is a class act, they know how to do things, and they are pound wise.
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REA is by far my favorite auction house. Brian is smart, not a pig and his is the only auction house which I don’t need to call to ask where my cards are. He takes a loss on shipping but he understands the value in keeping the customer happy. It shouldn’t be so difficult to not use shipping and insurance as a profit center but this is our hobby. In addition he doesn’t bid on his own lots and doesn’t have wildly misleading scans, both of which Heritage is guilty of and is unwilling to change.