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Originally Posted by Rich Klein
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YIKES - some nasty Yelp reviews there! It makes me sad when the few brick-and-mortar card shops - especially one in a high-profile area like a shopping mall - can't have any customer service skills. I think it's great that a shop can still exist in a mall, and potentially attract new folks to our hobby. But when the folks working there have such a negative attitude and bad customer service abilities (assuming the reviews are accurate), it casts a horrible light to our hobby, and keeps potential new collectors from joining the hobby. Too bad people don't realize that a little attitude adjustment can go a long way sometimes.....