Auction houses should answer questions quickly.
The ones with the best customer service do. I always ask our members to go to the auction house before going public, with most things, to get them corrected. It's not a rule but is a common courtesy.
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Originally Posted by Topnotchsy
Has anyone had any experience contacting an auction house regarding a listing they have up?
A while back I noticed an item in a Lelands auction that I believe had a significant issue. I messaged them with the information and evidence and within 24 hours got a message back that the listing was pulled and thanking me for the information.
More recently I messaged another auction house about an issue. In this case the information was a bit less conclusive than in the previous instance, but I believe the information I provided lent substantial support to the idea that the item was being dated incorrectly, and should be adjusted.
It has been close to a week and I have not received any response and have not heard from the auction house.
Has anyone had experience contacting auction houses?
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