You would think with all the advanced technology today, that cards could be graded without human involvement. Lasers to precisely measure the borders and software developed to assess corners, color etc.
I would definitely send my cards to a company in which the human element is greatly reduced.
I thought the grading companies didn't know who submitted the cards and then I see on the label " From the so and so collection or find :
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Wanted : Detroit Baseball Cards and Memorabilia ( from 19th Century Detroit Wolverines to Detroit Tigers Ty Cobb to Al Kaline).
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