2020 PSA Service Pricing and Submission Update
Hello Hobby Enthusiasts,
On behalf of the staff at PSA, thank you for your incredible support during 2019. The hobby continues to grow as more and more people either discover the joy of collecting for the first time or return to the hobby of their youth.
As you likely know, PSA has been busy. Thanks to your support, we eclipsed four milestones this calendar year. The first three were surpassing the 33 million, 34 million and 35 million collectibles certified thresholds. The fourth was authenticating and grading the 1,000,000th Pokιmon card in our history.
All the while, we have been working diligently to expand our capacity to better service the demand for PSA services. As our milestone achievements indicate, we have had good success in this effort. That said, we are still building upon our foundation to expand even further.
Looking ahead to 2020, PSA has left its core service levels and pricing largely unchanged. We have added two new service levels and adjusted some declared value parameters. Visit this webpage to review the changes. These changes will go into effect on January 1.
We have come a long way in 2019, backed by an effort to listen to your feedback and improve your submission experience with PSA. Here is a quick overview of some these improvements:
Turnaround Time Updates updated each Monday using actual order processing data from the week prior, collectors can access current estimated lead times.
New Order Tracking Bar our new order tracker provides you with detailed, step-by-step updates for your submission as it moves through the PSA system.
Online Label Correction Service using our website, customers now can initiate a label correction before the collectible leaves our facility.
Set Registry Achievement Program earn virtual rewards and receive encouragement as you collect and compete on the PSA Set Registry.
PSA also expanded its Customer Service and Sales Account Management teams and added resources to service our East Coast and Japanese collecting bases. Looking ahead to 2020, expect more improvements to our customer service, turnaround times and holder security.
At PSA, our goal is to lead the hobby through accurate, impartial third-party grading and free, educational collecting content. I hope we have been able to deliver these benefits to your own personal collection this year.
Enjoy Collecting (in 2019, 2020 and beyond),
Steve Sloan
President, PSA
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