"you're asking too much. they don't have enough staff to keep everyone "in the loop"
I sure hope this was sarcasm.
I run my own business repairing and restoring fly rods. It is something I do on the side to supplement my income. I also have a full time job. In winter, I have a lot of rods coming through my shop. If someone called me inquiring about their rod and I told him/her I'm busy right now, I can't tell you anything about it( and I can guaranty I'm busier than anyone at PSA), I wouldn't have a business. I understand their business is a lot bigger than mine, but that is no excuse for poor customer service. Maybe I'm just old fashioned and still believe that the quality of your customer service is just as important as the quality of your work.
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