Posted By:
Bruce BabcockMy experience with SCD was that the so-called customer service awards meant nothing.
I had a problem with an auction advertised in SCD. They declined to act on my complaint because, while the auction was advertised in SCD, the lot I won was not specifically mentioned in the ad. So, note to auctioneers who advertise in SCD, if you plan to hide the fact that the cards you are selling are skinned, put those lots in the catalog but don't mention those lots in your SCD ad.
I had another problem with a different SCD advertised auctioneer. Let's call him Mr. Poor. After going a few rounds with both of them it dawned on me that that would not take action against their biggest advertiser. Shortly after that they began putting his mug on their cover.
Both of these guys continued to display the SCD Customer Service Award logo, implying zero complaints from customers.
I have nothing but the greatest respect for Bob Lemke. I can't say the same for SCD.