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E, DanielA bat ear isn't considered a flaw that drops grades, but rather suggests possible trimming. It's almost impossible to create a flared cut on an industrial cutter/trimmer/guillotine, however a hand held blade or scissors run against a straight edge will often flare out at the end of a cut.
Just one of those things some grading companies don't like to opine/mess with, and to be honest I completely understand their thinking.
It won't be the last time you come up against this issue as more people try and clean up valuable card edges and corners in the hopes of making easy money.
Sad but true.
All the best
Daniel