I had a big group of cards listed recently, and a repeat good customer offered to buy a big lot of them if I could give a 10% discount on the lot.
I probably would've been more comfortable with a 5% discount, but this was a repeat customer who spends a lot of money and doesn't haggle on everything. Seeing how I try to be as customer-service friendly as possible, I said yes without an additional counter, to make a repeat customer happy and to keep him coming back.
The commonsense of customer service often is very lacking in this industry - this guy might eventually get the extra $4 on this sale, but doesn't realize it could cost him a $100 sale down the road.
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